Delivery Consultant, Customer Journeys

Overview

Our Company. Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful images, videos, and apps, and transform how companies interact with customers across every screen. We are on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

The Customer Journeys Delivery Consultant leads complex marketing technology implementations across B2B and B2C customers, with a strong focus on Adobe Customer Journey solutions (AJO, Campaign, Marketo, Target). This role combines technical delivery leadership, marketing automation expertise, and consulting capabilities to drive value for customers and support the growth of our product offerings.

• Lead and implement marketing automation and customer journey solutions across B2B and B2C customers, leveraging hands-on experience with marketing technologies to deliver Adobe Customer Journeys technology—including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud.
• Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance.
• Act as a strong partner to Product and Engineering by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution.
• Bring deep industry knowledge and consulting expertise to guide clients through best practices, challenge assumptions, and deliver proactive, prescriptive recommendations that shape their marketing and customer experience strategies.
• Collaborate with cross-functional teams to translate business requirements into scalable technical solutions, ensuring alignment across strategy, design, data, and platform execution.
• Partner closely with project and engagement leadership on executive readouts, escalation management, and proactive risk identification and mitigation.
• Support the creation of delivery frameworks, accelerators, and repeatable processes that improve efficiency, consistency, and customer outcomes.
• Utilize proprietary Adobe AI technologies to deliver an improved and high-quality customer experience.
• Translate customer needs into technical solutions based on a balance of architecture standards, total cost of ownership, and feasibility.
• Collaborate with Adobe's sales and internal teams to grow accounts, ideate solutions, and address evolving customer needs.
• Provide mentorship and technical leadership to team members, fostering knowledge sharing and capability growth across the team.
• Produce high-quality, unit tested deliverables and participate in peer testing, including analyzing functional and technical documentation to create test plans, test cases, and test scripts.

• Hands-on expertise with B2B and B2C marketing technologies such as Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, Eloqua, Salesforce Marketing Cloud, Cheetah Mail, Braze, Hub Spot, and other enterprise marketing platforms;
  Adobe solutions preferred but not required.
• Strong understanding of marketing personalization, segmentation, experimentation frameworks (A/B, multivariate), and data-driven optimization strategies.
• Knowledge of the digital marketing ecosystem and tools, technologies, and strategies that support it, including CDP, DMP, Paid Media, identity management, marketing automation, data collection and privacy laws.
• Proficiency in HTML, SQL, scripting, data modeling concepts, campaign logic, and workflow orchestration.
• Experience working with and setting up API connections and comfortable using Postman, Postman-like or similar tools.
• Ability to translate business goals and requirements into scalable marketing architectures, data structures, and measurable KPIs.
• Produce clear, well-communicated, complete designs for product features or…