Business Technology Analyst - Technology Services Department

The impact you will have

As a Business Technology Analyst
, you will support and maintain San José Unified’s core technology and data reporting platforms, ensuring systems are reliable, user-friendly, and aligned with district goals. You will play a key role in supporting student online programs and essential systems such as Clever, Infinite Campus, Canvas, Google Admin, and Helpdesk operations. Through thoughtful analysis, implementation, and training, your work helps staff use technology effectively, improves access to information, and advances San José Unified’s strategic priorities.

A more detailed job description is available at:

You are a collaborative, customer-focused professional with a strong solutions-oriented mindset
. You enjoy tackling complex problems, translating user needs into effective technical solutions, and supporting others through change. You work well independently and as part of a team, communicate clearly with both technical and non-technical audiences, and take pride in delivering excellent customer service. You are comfortable analyzing large data sets, identifying trends, and clearly communicating insights that support decision-making. You bring enthusiasm, adaptability, and a commitment to supporting students, staff, and school sites.

• Supporting, maintaining, and enhancing San José Unified’s technology and data reporting platforms.
• Providing system support for student online programs and core applications, including Clever, Infinite Campus, Canvas, Google Admin, and related instructional and operational systems.
• Conducting system and business process analysis to gather user requirements and improve existing and new systems.
• Leading or supporting the implementation, integration, and adoption of district applications and technologies.
• Analyzing large data sets, developing reports, and clearly communicating insights and recommendations to stakeholders.
• Supporting Helpdesk operations by troubleshooting issues, coordinating resolutions, and ensuring timely customer support.
• Creating and delivering training, documentation, and guidance to staff to promote effective system use.
• Collaborating with school sites, departments, vendors, and external partners to meet district technology needs.
• Monitoring priorities and timelines to ensure work is completed accurately, efficiently, and on schedule.
• Applying sound judgment to resolve issues in alignment with district policies and regulations.
• Supporting continuous improvement by researching and recommending solutions aligned to district objectives.
• Assisting with department, site, and district wide goals, including project coordination as needed.
• Maintaining regular and punctual attendance and performing other related duties as assigned.

• Completion of 12th grade or equivalent preferred
• Associate’s/Bachelor’s degree in Business, Information Technology, Management Information Systems, or related subject preferred
• Government Issued Identification

• Technology Services Department
• 1.0 FTE - 40hrs./week
• 8:00am - 5:00pm
• 12 month

When will you hear back from us:
Within seven days of applying, we will inform you if you will be moving forward in our hiring process and share next steps. If there is a delayed response, feel free to reach out to classified.

• Even though we may have some information on file for you, we encourage you to submit a letter of introduction highlighting your qualifications and interest in this role, as well as any other information you would like to share. Where applicable, please also note which available location you are applying to.
• To be eligible to interview, you will need to be in permanent status and have passed probation.