Systems Adoption Specialist; User Adoption

Overview

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

The Systems Adoption Specialist plays a key role supporting both community and departmental operations by promoting effective and consistent use of policies, procedures, and digital tools. This position helps Avalon Bay associates by monitoring compliance, offering technical support, and driving user adoption of operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts.

A strong working knowledge of property management software applications will help ensure success in this position.

• Perform quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVB’s policies and procedures. May support efforts in defining quality assurance criteria.
• Provide technical support for associates using resident and vendor-facing systems and applications, including Tier 1 support, “how do I” guidance, and occasional training. Escalate more complex situations to management.
• Assist with acquisitions onboarding, including conversion of community data into Avalon Bay systems and community setup with AVB systems/applications.
• Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
• Provide systems support on the implementation of jurisdictional requirements.

Non
- Essential Functions:

All other tasks assigned by the manager.

Education:

• Bachelor’s degree in business administration, Management, or a related field preferred.
• High School diploma (or equivalent) is required.

Experience:

• Minimum 1 year of experience in multi-family property management, real estate, hospitality, or retail preferred.
• Minimum 1 year of experience on one or more of Avalon Bay’s software applications required. See list of applications in the KSA section below.

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to operate general office equipment (computer, telephone, copier, fax machine).
• Demonstrates basic familiarity with Avalon Bay’s software applications and is actively developing proficiency in tools such as Docu Sign, Workday, App Lease, Salesforce, and the Resident Portal. Shows willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
• Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.

• Office-based environment with occasional travel.

• Normal office environment.

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• All System and Facilitation-related training.
• Any other applicable training assigned by the manager.

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer: