Customer Success Engineer

Shape the Future of Cybersecurity at Forescout

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build the defenses that keep civilization running smoothly in an increasingly connected world.

For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

The Customer Success Engineer (CSE) is a highly technical, trusted advisor responsible for driving adoption and measurable value for Mid-Market customers. In this role, you will guide customers in executing their use cases and achieving business outcomes with the Forescout platform.

You will collaborate cross-functionally with Sales, Customer Success Managers (CSMs), Product, Support/Engineering, Marketing, and Partners, and engage confidently with both technical and executive stakeholders to connect technical capabilities to business impact.

This is a scale-first, overlay technical success role, designed to maximize impact across the Mid-Market segment through structured, programmatic motions rather than named account ownership. Success in this role requires strong technical acumen, excellent communication skills, and a passion for customer outcomes.

In this role you will:

• Serve as a trusted strategic and technical advisor for Mid-Market customers across all phases of the customer lifecycle, accelerating enablement, orchestrating activities that accelerate adoption, mitigate risk, and value realization.
• Operate in scaled, programmatic engagement models, supporting multiple customers simultaneously through defined motions rather than a fixed portfolio.
  • Provide technical leadership and guidance across a rotating portfolio of enterprise customers, engaging based on active needs, escalations, and priority use cases.
  • Act as the primary technical authority for platformexpertise, architecture direction, and solution best practices for customers and internal teams.
• Guide multiple customers through deployment, configuration, integration, and optimization of Forescout solutions to ensure successful adoption and outcomes.
• Proactivelyidentifyopportunities to increase product usage & value, address technical challenges, and mitigate risks to customer satisfaction and retention.
• Prioritize time and effort based on risk signals, renewal windows, and business impact - not account assignment.
• Proactively identify, develop, and inspire new use cases across asset intelligence, visibility, compliance, and security for IT, OT, IoT, IoMT, and XIoT environments.
• Provide advisory-level technical guidance that helps customers realize value while positioning the benefits of Premium Support services.
• Diagnose complex technical challenges, driving resolution in partnership with Support and R&D and mitigate risks impacting customer satisfaction and retention.
• Deliver technical enablement sessions, documentation, and operational resources for customers and internal Customer Success teams.
• Present Forescout's value proposition, platform strategy, and product roadmap to audiences ranging from engineers to executive stakeholders.
• Provide architecture and integration best practices for enterprise environments; contributerunbooks and documentation customers can operationalize.
• Maintain expertise in discovery, classification, policy enforcement, and risk management across diverse network environments.
• Achieve and maintain FSCA and FSCE certifications and stay current on the Forescout 4D Platform and related technologies through ongoing training.

We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience.

• 5+ years inpre/post-sales customer roles(Sales/Engineer,Customer Success, TAM, PS, Solutions/Delivery Engineering) with an engineering-first…