Global Service Delivery Manager

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Talent Space, Inc. is looking for a Delivery Manager for an opportunity in San Jose!

You will manage the delivery of advanced networking services globally. This role involves overseeing complex network implementation, installation, and migration to ensure customer satisfaction and continuous improvement.

• Manage global delivery of network services, ensuring seamless operations and SLA adherence.
• Act as the primary contact for customers, resolving issues and ensuring a superior experience.
• Implement ITIL-based service management processes for networking and AI architectures.
• Use AI-driven insights to monitor and optimize network performance.
• Ensure service delivery aligns with zero trust security and compliance standards.
• Maintain strong client relationships and deliver tailored networking solutions.
• Coordinate service delivery among stakeholders to meet project goals.
• Identify and implement process improvements for service delivery efficiency.

• Experience in service delivery management within networking or IT services, focusing on global operations.
• Understanding of enterprise networking, zero trust security, and AI-driven network management.
• Proficiency in the ITIL framework and best practices for networking environments.
• Success in managing customer satisfaction and service excellence in high-tech settings.
• Leadership in coordinating complex service delivery projects with multiple stakeholders.
• Excellent communication skills to convey complex networking concepts to varied audiences.
• Bachelor's degree in IT, Computer Science, Networking, Business, or a related field.