Junior Business Analyst

Akkodis is seeking a Junior Business Analyst for a Contract with a client in San Jose, CA(Remote). This role requires strong process‑analysis skills while supporting requirement gathering and driving process improvement through workshops and documentation.

Rate Range: $60/hour to $64/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

• Support process analysis, gap assessment, and future‑state design sessions to help customers optimize their workflows on the Service Now platform.
• Assist in gathering business requirements from stakeholders and translate them into functional specifications and user stories.
• Contribute to customer workshops, helping guide clients toward configuration‑based solutions aligned with Service Now best practices.
• Support testing activities by reviewing functional outputs, coordinating UAT, and ensuring deliverables meet customer expectations.
• Prepare process documentation, user stories, acceptance criteria, and customer‑facing materials that support delivery and adoption.
• Collaborate with technical teams and engagement managers to ensure smooth implementation, issue resolution, and consistent project progress.

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• 4–7 years of experience in business analysis, process consulting, or supporting Service Now implementations.
• Strong understanding of Service Now workflows (ITSM, ITAM, ITOM, CMDB/CSDM) with the ability to support configuration‑first process design.
• Experience assisting with requirement gathering, documentation, and testing activities in customer‑facing engagements.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at .

$60.00 to $64.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Military connected talent encouraged to apply

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