Senior UX Researcher

Job Summary

We are an AI-forward UX organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate samples / a portfolio of mixed-method analyses conducted in previous roles. Candidates should also be prepared to discuss how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

We seek an experienced UX Researcher, with a passion for both qualitative and quantitative analysis, to join our team and help us take our product experiences to new heights.

Proven ability to design and execute qualitative research.

Strong experience with designing and executing unmoderated research.

Strong experience with quantitative research.

Familiarity with digital analytics tools.

Experience managing participant panels and recruitment processes for research studies.

Hands-on experience using AI-powered tools for research workflows.

Ability to synthesize insights from multiple data sources into actionable recommendations.

Proficiency in survey platforms and basic statistical analysis tools.

Excellent written and verbal English communication skills, with the ability to clearly articulate research findings to stakeholders.

Comfortable conducting interviews with primarily English-speaking customers.

Ability to work cross-functionally with designers, product managers, and engineers in a fast-paced environment.

You’re a proactive self-starter with passion, perseverance, and interest in the success of everyone around you.

Responsibilities

Generate impact and value through storytelling with data by identifying insights that influence product design decisions.

Plan and execute mixed-methods research to inform product design and strategy, combining qualitative and quantitative approaches.

Conduct qualitative studies such as user interviews, usability testing, and thematic analysis to uncover user needs and pain points.

Design and analyze surveys to validate hypotheses and measure user sentiment and experience metrics.

Leverage digital analytics tools to identify behavioral patterns, friction points, and opportunities for improvement.

Integrate AI-powered tools into research workflows for tasks such as data synthesis, transcription, and advanced analysis.

Manage participant panels and recruitment processes to ensure diverse and representative user participation.

Synthesize insights from multiple data sources into clear, actionable recommendations for product teams.

Communicate findings effectively through reports, presentations, and storytelling tailored to stakeholders at all levels.

Collaborate cross-functionally with designers, product managers, and engineers to influence product decisions.

Advocate for user-centered design and contribute to building a culture of evidence-based decision-making.

Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field, or equivalent practical experience.
8+ years of experience conducting UX research using both qualitative and quantitative methods.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity

Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why Net App?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future.

We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.