Business Analyst; Global Supply Chain

Job Summary

The Business Analyst (BA) – Global Order Fulfillment (OF) plays a critical role in advancing operational excellence across the Quote-to-Cash and fulfillment lifecycle. This role partners closely with IT, Supply Chain, Purchasing, Logistics, Order Management, and Contract Manufacturers to translate operational needs into system capabilities, drive cross-functional alignment, and support enterprise-wide transformation initiatives.

The ideal candidate brings hands‑on Cloud ERP experience (Oracle Cloud ERP strongly preferred), strong analytical skills, and the ability to lead requirements, testing, and process optimization in a dynamic environment. Experience coordinating small to medium projects or work streams is highly valued.

Project Leadership & Cross-Functional Collaboration

• Represent Global Order Fulfillment as the primary functional stakeholder in all project meetings, clearly communicating requirements, risks, and business impacts.
• Develop comprehensive business requirements documentation that captures process needs, system interactions, and functional specifications at the project level.
• Act as the single point of contact for IT and Project Management, ensuring timely clarification, alignment, and decision-making.
• Lead the development and execution of User Acceptance Test (UAT) plans, including test scenarios, acceptance criteria, and results validation.
• Facilitate collaboration across Order Management, IT, Purchasing, Logistics, and other partner teams to support successful project delivery.
• · Support leadership in clarifying ownership for Contract Manufacturer (CM)-related testing and configurations as responsibilities evolve.
• Provide formal OF sign-off on project deliverables, readiness assessments, and go-live approvals.

Quote-to-Cash (QTC) & New Product Introduction (NPI) Testing

• Represent OF in testing and validation activities for new product introductions, ensuring the complete QTC lifecycle functions seamlessly.
• Coordinate with Purchasing to ensure that recipes and sourcing configurations are accurately reflected in Blanket Purchase Agreements (BPAs) within the test environment.
• Partner with Contract Manufacturers to verify model configuration accuracy based on OF-provided specifications.
• Validate end-to-end test execution and provide final OF approval for NPI-related system changes.

Change Request Governance

• Document clear, complete business requirements for change requests and enhancements, partnering with cross-functional teams to ensure alignment.
• Support leadership in prioritizing change requests based on business value, operational impact, and strategic need.
• Review feasibility and design options with IT BSAs and Architects to ensure alignment with system strategy and technical standards.
• Collaborate with global SMEs to ensure process continuity and standardization across regions and operational sites.
• Evaluate each request for ROI, complexity, customization needs, and downstream impacts to inform decision-making.

Root Cause Analysis & Issue Resolution

• Lead detailed root cause analysis for ongoing defects or issues affecting the OF queue or downstream processes.
• Coordinate cross-functional troubleshooting with IT, Order Management, Planning, Logistics, and other impacted teams.
• Ensure corrective actions are tracked, implemented, and validated to prevent recurrence.

Service Now Quarterly Release Management

• Lead OF’s participation in quarterly Service Now upgrades, including planning, execution, and regression testing.
• Ensure all OF workflows, automations, and case management processes are fully validated prior to release deployment.

Quarter-End Close Support (Quarterly)

• Partner with stakeholders to conduct quarter-end practice runs, validating order volumes, system behavior, and data integrity.
• Support the first and subsequent open/close cycles by monitoring performance, addressing issues, and ensuring accurate order processing until the quarter is closed.

• Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, or related field.
• 3–6+ years of experience in Business Systems Analysis, Operations, or Supply-Chain-related…