Technical Training Content Developer

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

We are looking for a Technical Training Content Developer to join our team. This role offers flexible location options including onsite or hybrid at our San Jose Office, or remote within the USA, reporting to the Director, Technical Training Development in the Product Management department. Build training that feels like doing the job. As a Technical Training Content Developer, you’ll turn cutting‑edge Zscaler/cybersecurity tech into persona‑ and task‑based learning—ILT, interactive eLearning, assessments, and hands‑on labs.

You’ll partner with SMEs, instructors, and publishing to ship content that’s accurate, engaging, and on time.

• Partner with SMEs to capture real workflows and translate them into course designs, objectives, and storyboards
• Create instructor‑ready PPT decks that tell a clear technical story and are easy to teach
• Design and develop highly engaging, interactive, modular eLearning including scenarios, activities, and knowledge checks
• Build and validate hands‑on labs and product demos in the actual product, troubleshooting issues end‑to‑end
• Develop assessments mapped to objectives, including quiz items and scenario/task‑based questions

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.
• You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

• Experience creating technical learning content for both eLearning and instructor‑led formats
• Strong writing, visual communication, and PowerPoint design skills
• Proven ability to learn technical products quickly and translate SME input into clear, task‑based training
• Proficiency building interactive eLearning using tools such as Articulate or Adobe (Storyline, Rise, or…