Professional Services Engineer

Shape the Future of Cybersecurity at Forescout

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build the defenses that keep civilization running smoothly in an increasingly connected world.

For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

Forescout has an excellent opportunity for a strategic and business-focused Professional Services Engineer to join our high-energy, multicultural, world-changing team. A Professional Services Engineer (PSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers' Forescout deployments. The post‑sales engineer must be able to solve technical and process challenges to ensure customer success.

The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction and account renewal/expansion.

In this role you will:

• Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
• Define and create policies in accordance with customer's business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the Fore Scout solution in accordance with the customer's business goals.
• Create customer reports to achieve project alignment and unity of effort.

We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as a supplement to experience.

• 3‑5 years of experience in an IT related field.
• Consultative experience designing and advocating for best‑practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows‑based operating systems and Unix systems, specifically Linux.
• Expertise deploying large‑scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti‑Virus solutions, application firewalls, high‑availability solutions, network management systems and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures.
• Working knowledge of shell, Perl and XML scripting.
• Excellent communication skills, strong customer orientation, good organizational skills, self‑driven with ability to multi‑task on various projects and aptitude to learn new technologies.
• Excellent interpersonal skills and experience working in demanding and challenging environments.
• Design and architecture experience a plus.
• Technical support experience a plus.
• Bachelor's Degree in Computer Science, Engineering or equivalent industry experience.
• Fore Scout Certified Administrator (FSCA) and Fore Scout Certified Engineer (FSCE) a plus.
• CISSP and/or PMP certification a plus.
• A self‑motivated individual with a 'can do' attitude.

• Competitive compensation and benefits—including coverage of 88% of employee and dependents' health care premiums, 100% company‑paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), options to purchase voluntary life, accident and critical illness insurance, employee assistance program, maternity and parental bonding leave with supplemental pay…