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Technical Support IT Support

Escalations Engineer – QoS & VoIP Troubleshooter

Job in San Jose, Santa Clara County, California, 95199, USA
Listing for: Zoom
Full Time position
Listed on 2026-03-06
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 87600 - 186000 USD Yearly USD 87600.00 186000.00 YEAR
Job Description & How to Apply Below
A leading video communications company seeks a Service Engineer - Escalations to troubleshoot and resolve technical issues for users. The role involves collaborating with cross-functional teams while actively managing bug tickets and advocating for user satisfaction. The ideal candidate has a background in Computer Science or Software Engineering and expertise in VoIP services, including SIP and QoS. A competitive salary range of $87,600 to $186,000 offers potential for growth and includes various benefits and perks.
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