Computer​/Communication Technician II; position

General Description

Reporting to the Director of Technology, the Computer / Communication Technician II is a member of the Technical Support Team of the Technology Service Department. The Computer / Communication Technician II is responsible for first and second level problem resolution of the CUHSD desktop-computing environment, which includes PCs, Macs, Chromebooks, printers, computer operating systems and applications.

Primary Responsibilities

Technology Support

• Performs installation, configuration, troubleshooting, and repair of site technology including, but not limited to, computers, phones, printers, Chromebooks, tablets, computer peripherals, software, and AV Equipment.
• Coordinates repairs of district technology with outside vendors.
• Installs and configures software applications for both PC and Macintosh computers.
• Assists in the maintenance, upgrades, and security of the District’s various networks including Local Area Networks (LAN), wireless networks and access points.
• Resolve technology support requests using the district web help desk in order while ensuring excellent customer service.
• Coordinates software vendor technical support to resolve ongoing support issues.
• Provides clear verbal and written communication.

Technology Coordination

• Maintains inventory and documentation of all site technology.
• Helps maintain the technology service center as a neat and orderly environment.

Performs all related duties as assigned.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications

• Education equivalent to completion of the twelfth grade.
• Possession of a valid California driver’s license.
• Two (2) years of PC support experience in a moderate to large enterprise environment, including local and wide area networks.
• Strong Knowledge in both wired and wireless network technologies.
• Proficiency in Google Platforms, including Google Drive, Google Sheets, Google Docs, and Google Slides.
• Knowledge of Microsoft Productivity tools.
• Knowledge and experience in the use of computers, printers and related PC / MAC equipment.
• Experience with PC based operating systems Windows, Mac and PC Applications.
• Must have strong analytical skills and be able to work in stressful and often changing environments.
• Must be willing and interested in working in a team environment. Some duties may be required outside the normal workday.

Working Conditions/Contacts

Daily contacts with staff members and administrators. Work is performed primarily inside on one of seven campuses or the District Office; occasional lifting up to 40 pounds; constant exposure to moderate noise intensity level; occasional exposure to weather to and from classes.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

The preceding job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position.

It is the policy of Campbell Union High School District (CUHSD) to provide equal opportunity for all individuals in education and employment. District programs and activities shall be free from discrimination, harassment, intimidation and bullying based on actual or perceived characteristics of race or ethnicity, color, ancestry, nationality, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or any other characteristic identified in Education Code 200 or 220, Penal Code 422.55, or Government Code 11135, or based on association with a person or group with one or more of these actual or perceived characteristics (Board Policy 5145.3 and 4030 through 4032).

Board Approval: 7/19/2018