Collab; Messaging Administrator

Employer Industry: Technology Services

• Competitive pay up to $100,000 annually
• Opportunity for career advancement and growth within the organization
• Remote work flexibility
• Supportive and collaborative work environment
• Chance to work with cutting-edge content and collaboration technologies
• Opportunity to make a global impact by connecting and empowering people worldwide

• Provide L3 technical support and escalations for content and collaboration technologies
• Perform technical writing and documentation tasks
• Troubleshoot complex relationships between components of multi-tiered and distributed mail systems
• Support end users on L3 messaging and collaboration requests and issues
• Update knowledge base documentation and support request forms

• 10+ years of experience with Messaging Administration
• 5+ years of Microsoft Exchange 2010 or later experience in a multi-site deployment
• 3+ years of Microsoft OCS/Lync/Skype for Business experience in a clustered enterprise environment with mobile support experience
• 3+ years using automation tools such as Microsoft Power Shell
• Proficiency with troubleshooting collaboration problems and networking equipment

• Excellent communication skills for collaboration with internal team members, cross-functional teams, customers, and management
• Excellent writing skills for updating knowledge base documentation and support request forms

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