Account Manager; Website Project

Position: Account Manager (Website Project)
Critical Mass is hiring an Account Manager to join our team in a role focused on website delivery and cross-functional execution for a high-visibility client project. This position centers on building and delivering a new website experience, working closely with development teams and multiple disciplines to ensure alignment, momentum, and successful delivery.

Join a dynamic team at the intersection of creative, media, and technology, where your work directly shapes client success and the future of content delivery.

You Will

* Take ownership of a roster of clients, building and managing trusted agency and client relationships across a variety of verticals

* Collaborate closely with internal teams-including activation, strategy, development, and design-to translate client needs into clear, actionable deliverables.

* Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations.

* Take ownership of a complex, high-visibility client engagement, supporting the delivery of a new website experience and building trusted relationships with client and agency stakeholders.

* Act as a primary point of contact for day-to-day client communication, addressing questions, feedback, changes, and evolving requirements throughout the project lifecycle.

* Work closely with the Project Manager to align on sprint expectations, delivery goals, scope, priorities, and dependencies.

* Collaborate closely with cross-functional teams-including Creative, UX, UI, and Development-to translate requirements into clear, actionable deliverables.

* Coordinate closely with development teams, ensuring strong alignment, clear communication, and smooth execution.

* Support both sprint-driven work and execution-focused delivery days, helping drive the team toward meeting milestones and commitments.

* Maintain constant communication, clear progress reporting, and continuous feedback loops across all stakeholders.

* Drive progress from an account management perspective, surfacing risks early and helping keep teams aligned and moving forward.

* Ensure a high level of quality, attention to detail, and consistency across all project deliverables.

You Have

* Proven experience (2+ years) in account management, delivery, or a similar client-facing role within digital, creative, or project-based environments.

* Experience delivering website projects and working with cross-functional teams.

* A solid understanding of development workflows; a development background or strong technical knowledge is a strong plus.

* Strong command of English, with confidence communicating daily with clients and distributed teams.

* Hands-on experience using tools such as Jira and Smartsheet to manage delivery and reporting.

* Exceptional attention to detail, organization, and follow-through in fast-paced, complex environments.

* Proven ability to manage complex client relationships and work on high-visibility projects.

* A collaborative, proactive mindset with strong leadership skills, ownership, initiative, and a "ready-to-go" attitude to push projects forward.

* Excellent communication and relationship management skills, both internally and externally.

* Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables.

* A collaborative, proactive approach and comfort working cross-functionally with diverse teams.

* High level of initiative, adaptability, and a genuine passion.

Nice to Have

* Experience working with CMS platforms-Adobe AEM is highly valued; familiarity with Word Press or Drupal is a plus.

What We Offer

* Global maternity and parental leave

* Competitive benefits packages

* Vacation, compassionate leave, wellness days, and flex days

* Diversity and Inclusion Board with 12 affinity groups

* Internal learning and development programs

* Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in our New York office for a minimum of 3 days a week

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment…