IT Systems Specialist I​/II

Under the direction of the Director of Technology the IT Systems Specialist II serves as the senior-level technical lead within the department providing both direct support and systems-level oversight across The Foundation for Hispanic Education. This role bridges the gap between entry-level support technicians and IT management. The Specialist is responsible for resolving complex support requests, managing district-wide platforms coordinating with departments and vendors and ensuring secure and reliable technology for students and staff.

This position plays a key role in maintaining critical systems training users and implementing solutions that support instruction and operations.

DUTIES AND RESPONSIBILITIES:

Technical Support and Troubleshooting Provide advanced troubleshooting and support for hardware software and networked devices including Chromebooks desktops laptops printers phones and audiovisual systems

Respond to help desk requests through TFHE’s internal system One to One Plus ensuring timely documentation and resolution

Diagnose and repair common device issues including imaging and setup

Assist with deployment setup and replacement of student and staff devices including large-scale Chromebook rollouts

Systems and Platform Configuration Configure maintain and support TFHE’s core technology platforms including Power School Google Admin Console Apple School Manager Mosyle and Paper Cut Manage  user accounts system permissions and security settings across administrative and instructional systems

Implement updates patches and integration of tools in collaboration with other departments

Monitor systems and recommend improvements for stability and security

Data Privacy and Security Support the protection of student and staff information by adhering to FERPA privacy best practices and district protocols

Assist in overseeing security controls such as access management monitoring tools and safe device use across all campuses

Coordinate with vendors and the Director of Technology on privacy agreements and technology-related compliance matters

Leadership and Coordination Act as the primary technical lead under the Director of Technology supporting cross-departmental initiatives and communicating with school leaders

Provide training to staff and stakeholders on platforms devices and workflows as needed

Lead project execution including deployments migrations and school site implementations

Collaborate with outside vendors on repairs licenses and software issues

OTHER RESPONSIBILITIES:

Performs other related duties as assigned to support school operations which may occasionally extend beyond core technical responsibilities

Must demonstrate an understanding of project management principles including meeting deadlines coordinating logistics and balancing multiple requests

EDUCATION AND EXPERIENCE REQUIREMENTS:

Associate degree in Computer Science Information Technology or a related field is required

Bachelor’s degree is preferred and may substitute for some work experience

Minimum of four years of progressively responsible experience in IT support systems administration or educational technology

At least two years of hands-on experience managing or supporting Power School or a similar Student Information System Experience using G Suite for Education Google Admin Console Apple device management tools and network troubleshooting

Must be comfortable handling sensitive data in accordance with privacy laws and district policies

Ongoing professional development and certification attainment is expected during employment

Spanish language skills are not required but are considered a strong plus given the community TFHE serves

PREFERRED

CERTIFICATIONS:

CompTIA A Plus or Network Plus Google IT Support Professional Certificate Google Certified Educator Level 1 or 2

Apple or Microsoft technical certifications

CompTIA Security Plus or equivalent is a plus

Experience with Chromebook repair mobile device management and system integration tools is highly valued
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