MTR Engineer

Must Have Technical/Functional Skills

5+ years of experience in AV/VC engineering, SaaS application deployment, or enterprise collaboration technology delivery.

- Expertise with Microsoft Teams, Microsoft Teams Room Pro, Logi Sync, Appspace, Bright Sign, and Windows OS environments.

- Strong hands-on experience with APIs, scripting (Python, Power Shell, etc.), and automation frameworks.

- Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.

- Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.

- Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.

- Strong communication, documentation, and cross-functional collaboration skills.

Roles & Responsibilities

Overview

The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV/VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.

Engineering & Delivery

- Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.

- Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.

- Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, Logi Sync, Appspace, Bright Sign, and Windows OS-based platforms.

- Develop automation and API-driven workflows to streamline system management and reduce manual effort.

- Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.

AV Solution Design & Integration

- Define system topology, hardware/software requirements, and create standard room designs for multiple room types.

- Ensure interoperability across AV hardware, control systems, and SaaS platforms.

- Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, Logi Sync) for proactive health management.

- Produce detailed engineering and support documentation for deployments and new technologies.

Quality & Performance Optimization

- Analyze Teams quality dashboards and system telemetry to ensure optimal performance.

- Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents.

- Lead root cause analysis (RCA) after outages and drive corrective actions.

- Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences

Security & Compliance

- Integrate enterprise security requirements into AV/VC solutions.

- Manage access controls, conditional access policies, RBAC, and compliance settings.

- Collaborate with Info Sec on security reviews, audits, and risk assessments, ensuring remediation of findings.

- Oversee firmware/security patch life cycles for AV hardware and platforms.

Vendor & Stakeholder Collaboration

- Act as primary liaison with external vendors, integrators, and service providers.

- Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.

- Manage vendor contracts, onboarding, and compliance reviews.

- Provide documentation and training to internal support teams.

Innovation & Continuous Improvement

- Research, test, and pilot emerging collaboration and AV technologies.

- Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.

- Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.

- Continuously refine room standards, processes, and system integrations.

Nice to Have

- Experience with digital signage and way finding technologies (Appspace, Bright Sign).

- Vendor management and contract oversight experience.

- Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).

- Exposure to AI/ML tools for IT support automation.