Sr IT Desktop Support Specialist

Company

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

• Provide day-to-day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Install, configure, and troubleshoot desktop systems, corporate mobile devices, workstations, servers, and printers.
• Maintain file and other data integrity for traditional and cloud-based systems.
• Play a critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field.
• Execute core procedures to support on-boarding/off-boarding and provisioning of services from computer set-up to Identity Management set-up & administration.
• Participate in deploying and maintaining computer & device management/software push solutions.
• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation.
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, and maintain hardware standards definition.
• Perform procedures to support Compliance requirements (SOX, ISO, and other).
• Create documentation of internal procedures and client-facing help guides.
• Participate in process definition to support changes in maturity as Archer grows.
• Provide support for office-based and remote personnel.

• 5+ years of related IT work experience.
• Computer support related certifications or technical degree.
• Experience with support, set-up, and administration of typical end-user hardware, software, and services.
• Experience with desktop imaging or device management solutions.
• Strong interpersonal skills and ability to work in a fast-paced environment.
• Strong attention to detail.
• Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment.

We target a base pay between $94,000 – $120,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by federal, state or local laws.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at  Reasonable accommodations will be determined on a case-by-case basis.

Archer is unable to provide work visa sponsorship for this position at the present time.