Customer Success Specialist

** Customer Success Specialist (AI / Network Platform)*
* *
* Location:

** Remote (Prefer Hybrid - 2 days onsite)

** Regions:
** East Coast, Midwest, and select West Coast

** Openings:
** Multiple (Urgent Hiring)

** About the Role*
* We're hiring  
** Customer Success Specialists
** to drive onboarding, enablement, and adoption of a leading  
** AI-powered platform for network and customer experience management** .

This role is ideal for individuals who are  
** passionate about AI, technology, and continuous learning** , and are excited to help customers realize value while growing their expertise in this rapidly evolving space.

** Key Responsibilities*
* ** Onboarding & Enablement*
* + Guide customers through end-to-end onboarding, including account setup, integrations, data connections, and  
** data collection/telemetry processes*
* + Deliver live demos, walkthroughs, and training sessions

+ Help users navigate the platform and understand core capabilities

** Platform Adoption*
* + Drive adoption of key features including asset visibility, security insights, and AI-driven capabilities

+ Enable customers to leverage reporting, dashboards, and automation tools

+ Support use cases related to infrastructure lifecycle, security, and  
** telemetry-driven insights*
* ** Customer Engagement*
* + Manage a high-volume portfolio of customers

+ Track onboarding progress, usage, and customer health

+ Partner with internal teams (Sales, Support, Product) to improve outcomes and remove blockers

** Qualifications*
* ** Required*
* + 3+ years in Customer Success, Technical Account Management, or similar customer-facing role

+ Experience supporting or onboarding SaaS platforms

+ Basic understanding of IT infrastructure (networking, assets, security concepts, and data/telemetry collection)

+ Strong communication skills with ability to translate technical concepts into business value

+ Ability to manage multiple customers in a fast-paced environment

** Preferred*
* +

Experience with networking, security, or enterprise infrastructure platforms

+ Exposure to AI-powered tools or digital customer experience platforms

+ Familiarity with telemetry, monitoring, or data-driven platforms

+ Familiarity with customer success tools (CRM, case management, health scoring)

+ Certifications such as Network+, CCNA, or ITIL are a plus

+ Experience supporting a large portfolio of customers (scaled environment)

** Why Join*
* + Work with a  
** cutting-edge AI-driven platform*
* + Grow your career in  
** AI, automation, and customer experience innovation*
* + Gain hands-on experience with  
** data collection strategies and telemetry-driven insights*
* + High-impact role supporting customer success at scale in a fast-paced, collaborative environment

** Interested?*
* If you are  
** passionate about influencing customers, eager to learn and grow, and excited about AI-while delivering an exceptional customer experience and working with data/telemetry-driven environments-we want to hear from you.*
* ** About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.*
* _Manpower

Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands
-_   
** _Manpower, Experis, Talent Solutions, and Jefferson Wells_
** _-_  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.