SkillBridge - Data Center Technician - our Heroes Cohort Q3

Position Summary

Equinix Emerging Talent Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD Skill Bridge Program, offering transitioning service members hands‑on experience in Equinix’s data center operations. Interns will support routine and semi‑routine tasks related to customer installations, infrastructure maintenance, and service delivery within the International Business Exchange (IBX) data centers.

Are you a military service member within or nearing your 180‑day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick‑start the next chapter in your professional life.

THIS PROGRAM/ROLE IS FOR MILITARY ACTIVE DUTY PERSONNEL ONLY

Please note:
This program is exclusively for Military Spouse Fellows or Active‑duty U.S. military personnel transitioning out of the military to civilian workforce.

• Manage and resolve customer support requests and service tickets
• Accurately track tasks using the ticketing system
• Troubleshoot network and equipment issues; escalation when necessary
• Collaborate with cross‑functional teams to resolve technical challenges

• Perform “rack and stack” installations of customer equipment
• Follow detailed installation plans and wiring diagrams
• Install structured cabling (fiber and copper), cable trays, cages, and cabinets
• Identify and report infrastructure capacity or cabling concerns

• Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
• Perform quality checks on own and team installations
• Maintain detailed documentation of all work performed

• Provide professional, helpful on‑site customer support
• Communicate clear timelines and progress updates
• Escort customers and vendors for access and safety compliance

• Contribute to team projects and installations
• Coordinate with vendors and internal teams to ensure timely execution
• Support dispatching, inventory checks, and alarm escalations as needed

• Deepen technical expertise in data center infrastructure and operations
• Gain experience in structured cabling, network testing, and troubleshooting
• Enhance customer service and communication skills in a technical environment
• Understand project coordination and cross‑functional collaboration

• Active‑duty military member or Military Spouse approved for Skill Bridge or MSCAP participation
• Technical or Non‑Technical MOS, NEC, or AFSC
• High school diploma or equivalent
• 2–4 years of experience in technical support, IT, telecom, or data center operations
• Ability to read wiring schematics and installation plans
• Experience with fiber and coaxial terminations preferred
• Strong attention to detail and documentation skills
• Comfortable working in a physical, hands‑on environment

• Interns will follow a customized Education/Training Plan
• Monthly evaluations will be conducted by the supervisor
• Final evaluation will assess learning outcomes and program effectiveness

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing a form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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