Post-Sales Service Engineer

Company Overview

Micas Networks is a leading provider of open networking solutions for hyperscalers, cloud data centres, AI infrastructure, and OEM customers. We deliver high‑performance Ethernet switching platforms supporting SONiC and other open network operating systems.

Micas Networks is seeking a customer‑focused Post‑Sales Service Engineer to support deployment, operations and lifecycle management of our networking solutions across enterprise, cloud and hyperscale environments. The ideal candidate combines strong networking expertise, hands‑on troubleshooting skills, and excellent customer engagement capabilities. This role will work closely with customers, engineering teams and global support organisations to ensure successful product deployment, rapid issue resolution and long‑term customer success.

• Lead post‑sales technical support and service delivery for strategic customers, including deployment assistance, issue management, escalation handling and solution validation.
• Serve as a primary technical interface between customers and Micas engineering teams, ensuring timely resolution of product and deployment issues.
• Troubleshoot complex networking, software and hardware issues across switching platforms, operating systems and data centre environments.
• Collaborate closely with Product Management, R&D, TAC and Customer Engineering teams to reproduce, analyse and resolve customer‑reported issues.
• Perform hardware‑level diagnostics and failure isolation, including power, thermal and component‑related troubleshooting when required.
• Manage RMA and replacement activities, including spare unit coordination, inventory tracking, logistics follow‑up and customer communication.
• Develop troubleshooting guides, knowledge‑base articles, service documentation and operational best practices.
• Participate in customer onsite support activities, lab validation, proof‑of‑concept testing and deployment readiness reviews.
• Drive continuous improvement of support processes, service quality and customer satisfaction.

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Networking or a related technical field.
• 3+ years of experience in technical support, network operations, deployment engineering, customer success or related customer‑facing technical roles.
• Strong knowledge of Ethernet switching, routing and data centre networking technologies.
• Hands‑on experience with networking protocols including:
  • BGP
  • OSPF
  • IPv6
  • VXLAN
  • EVPN
  • MPLS VPN
  • MLAG/VSU
• Experience with Linux, SONiC or other network operating systems.
• Strong troubleshooting and debugging skills across hardware, software and networking domains.
• Excellent communication skills with the ability to engage customers, partners and cross‑functional engineering teams.
• Ability to manage multiple priorities in fast‑paced customer environments.

• Experience supporting hyperscaler, cloud, AI infrastructure or enterprise data centre environments.
• Familiarity with open networking platforms and whitebox switching solutions.
• Experience working with Broadcom‑based Ethernet switches and SONiC deployments.
• Knowledge of data centre architectures including EVPN‑VXLAN fabrics and AI cluster networking.
• Experience with RMA operations, spare parts management and field service processes.
• Project management or customer deployment experience involving large‑scale network rollouts.

• A customer‑first technical professional who enjoys solving complex problems.
• A strong communicator capable of building trust with customers and internal stakeholders.
• A hands‑on engineer who can work across software, hardware and networking domains.
• Self‑motivated, adaptable and comfortable working in dynamic, fast‑growing environments.
• Passionate about networking technology, customer success and operational excellence.