Service Support Specialist

We have partnered with a large manufacturing company in the San Jose, CA area to provide them with a Service Support Specialist.

• Coordinate/conduct project meetings, write detailed business and system requirements, lead User Acceptance Testing and provide system training to business users
• Drive system project execution and advocate change management with IT team as needed for each initiative
• Support day-to-day system troubleshooting and system administration
• Manage daily operation process for sales debit/credit requisition
• Perform various administration tasks, for example, idle mask management
• Conduct regular training for Customer Support Specialist, including user manual, operation process and policy updates

• Mandarin speaking is required
• BA in Business Administration or BS in Computer Science related
• Minimum four (4) years of customer service, system project coordination, or related experience. Understanding of semiconductor advanced packaging is highly desirable
• Must have Advanced Microsoft Office skills (Excel, Word, and PowerPoint)
• Excellent written and oral language skills and possess presentation skills
• Must be extremely detail-oriented, highly organized, service-oriented, result-driven, problem-solving and eager to learn individual
• Strong interpersonal skills and positive attitude to function within and outside the team

• Medical Insurance
• Dental Insurance
• Profit Sharing