Network Provisioning Engineer

The Network Provisioning Engineer I is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions

• Participate in implementation of various software services
• Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
• Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
• Document service requests, escalated as needed, and provide timely and accurate updates
• Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
• Expedite and elevate issues when necessary to ensure timely delivery of services
• Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
• Communicate and collaborate with internal customers, stakeholders and network carriers
• Assist with metrics development and operational reporting/reviews
• Support planned systems maintenance activity while minimizing impact to services
• Read and comprehend vendor specific requirements
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Knowledge of cable throughput and transit distances
• Understanding of telecommunications industry in a switched network provisioning environment
• Understand basic telecommunications practices, terminologies, and interfaces
• Familiarity with DS1, DS3, and DS0’s circuits
• Knowledge of Access Server Request (ASR) to local carriers
• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services