VoE Qualtrics​/Medallia

Position: VoE   Qualtrics / Medallia
Senior Insights & Experience Analyst (VoE Qualtrics / Medallia)

NOTE:

Must have skills
- " worked on qualtrics cx,ex
" SaaS domain, AI- savvy
" experience with text analytics and qualitative analysis
" Interested in improving Employee experience

We are looking for a Senior Insights & Experience Analyst to drive enterprise-scale Voice of Employee (VoE) initiatives using platforms such as Qualtrics and Medallia. The role will focus on designing, executing, and scaling employee listening programs, delivering actionable insights, and enabling product and HR teams to improve employee experience.

Key Responsibilities
- Lead design and execution of employee experience (EX) surveys and continuous listening programs
- Partner with Senior Product Managers to document requirements and validate solutions
- Own end-to-end survey lifecycle (design, deployment, governance)
- Develop survey builder frameworks and standardization
- Perform text analytics and qualitative analysis
- Drive closed-loop feedback mechanisms
- Collaborate with HR, People Analytics, and Product teams
- Support case management workflows
- Contribute to CoE development
- Enable AI/agentic solutions for automation

Required Skills & Experience
- Hands-on experience with Qualtrics and/or Medallia
- Experience in Employee Experience (EX) / CX survey programs
- Strong survey design and research background
- Expertise in text analytics and qualitative analysis
- Exposure to SaaS environments (Google, Intuit preferred)
- Strong stakeholder management

Good to Have
- Experience in People Analytics / HR analytics
- Exposure to case management systems
- Familiarity with AI-driven analytics
- Experience in CoE models

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.