Technical Program Manager, Seller Success & Onboarding

Staff Technical Program Manager, Seller Success & Onboarding

Location:

San Jose

Employment Type:

Regular

Job Code: A50436A

• Lead strategic program initiatives focused on improving seller onboarding, activation, and long‑term success across Tik Tok Shop journeys and tools.
• Drive end‑to‑end programs that personalize and simplify the seller journey, reduce onboarding friction, ensure experience consistency, and improve seller conversion and growth metrics.
• Use quantitative and qualitative data to identify seller pain points, analyze funnel drop‑off trends, and design high‑impact improvements.
• Develop and execute programs that leverage AI, personalization, and automation to create more tailored onboarding and growth experiences for different seller segments.
• Partner closely with engineering, product, data science, operations, solution architecture, and cross‑regional stakeholders to deliver scalable seller‑facing experiences.
• Partner with internal platform teams to pilot and scale innovative solutions that improve seller experience, operational efficiency, and platform adoption.
• Act as a champion for seller‑centric thinking by advocating for merchant needs and continuously improving the end‑to‑end seller experience.

• Minimum Qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 8+ years of experience in program management, product operations, business operations, growth strategy, consulting, or related disciplines.
  • 5+ years of experience in e‑commerce, marketplaces, seller platforms, merchant services, fintech onboarding, SaaS onboarding, or growth‑focused organizations.
  • Experience leading complex cross‑functional initiatives involving multiple stakeholders and distributed teams.
  • Strong analytical skills with ability to leverage data to identify opportunities, influence decisions, and measure business impact.
  • Experience working with customer‑facing workflows, onboarding programs, marketplace platforms, SaaS products, or digital ecosystems.
  • Excellent communication, stakeholder management, and executive presentation skills.
• Preferred Qualifications:
  • Experience improving customer activation, onboarding conversion, adoption, retention, or engagement metrics.
  • Familiarity with AI‑enabled workflows, personalization systems, recommendation technologies, or experimentation frameworks.
  • Experience building prototypes, process improvements, or scalable operational solutions to validate new ideas.
  • Ability to navigate highly ambiguous environments and influence without direct authority.
  • Strong user empathy and customer‑centric mindset, with experience translating user needs into scalable business solutions.

The base salary range for this position in San Jose is $219,000 - $374,400 annually.

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match.
• Paid parental leave, short‑term & long‑term disability coverage, life insurance, and wellbeing benefits.
• 10 paid holidays, 10 paid sick days, and 17 days of Paid Personal Time (prorated with tenure).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.