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Technical Account Manager
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-06-17
Listing for:
Ursus, Inc.
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Technical Account Manager
LOCATION:
San Jose, CA
PAY RANGE: $44 - $54/hr.
DURATION: 5 Months
TOP 3 SKILLS:
- 7+ years experience in consultative, development, customer support, or marketing technology roles with enterprise customer-facing work
- Strong technical experience in Java, SQL, JavaScript, AngularJS, JQuery, CSS, REST, XML, and web/server technologies
- Experience with Adobe solutions (Marketo or AJO B2C required; RTCDP, AEP, Target nice to have)
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.
What you'll Do:
- Be a central point of contact while ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimise product performance and customer adoption
- Lead and guide customer through complex environment changes and upgrades
- Supervise the management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables and guidelines
- Continually develop both technical and soft skills individually
- Bachelor s Degree in related field of the technical industry or equivalent experience
- At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
- Very strong written and verbal communication skills in English a must, other languages would be advantageous
- Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects, and in one or more of the following:
Java, SQL, Java script, AngularJS, JQuery, CSS, REST, XML, web-server technologies - Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement):
Primary:
Marketo or AJO B2C. - Nice to have: RTCDP, AEP, Target
- Bachelor s Degree in related field of the technical industry or equivalent experience
IND
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