Solutions Support Specialist; Technology Department

Solutions Support Specialist (Technology Department)

Starting Date: Immediately

Job : 5775113

Salary: $36.21 to $54.73 Per Hour

Under the direction of the Information Systems Supervisor, the Solutions Support Specialist performs higher-level technical duties involved in the installation, configuration, operation, maintenance and repair of computer, network, and system hardware, software, and peripherals for the district and its sites. Provides higher-level support to teachers, students, and other district personnel, and administers district network and system operations. Assists in assigning appropriate work to site UX Support Specialists and provides training and support.

• Manage the ticketing system (helpdesk) for technology staff and administrators; set standards and create documentation for district device setup.
• Install, configure, update, and maintain computer hardware, software, and peripherals, including audio and video equipment.
• Inspect, troubleshoot, diagnose, and resolve hardware, software, and peripheral malfunctions; repair or replace components as needed.
• Support site-related communications (website, email, audio/video).
• Assist UX Support Specialists with technical issues; respond to district emails and calls concerning technology problems.
• Install, maintain, replace hardware and components; upgrade memory and operating systems.
• Configure hardware and software to assure connectivity; connect computers to servers and configure email accounts.
• Communicate with personnel and external agencies to resolve issues.
• Operate computers, servers, peripherals and specialized software; drive vehicle to conduct work.
• Maintain knowledge of technological advances; keep records and documents confidential.

• Installation, configuration, maintenance, troubleshooting, diagnosis, and repair of computer hardware, software, and peripherals.
• Record-keeping and documentation of repairs and inventory.
• Chrome, Windows, and Apple platforms and operating systems.
• Database structures, online applications, and district system capabilities.
• Manual instructions for diagnosing difficulties.
• Communication skills, interpersonal skills, customer service.

• Install, configure, modify and maintain audio/visual equipment, computer hardware, software, networks, and peripherals.
• Investigate, troubleshoot, diagnose, and repair hardware and software malfunctions independently or with limited consultation.
• Communicate with vendors and district personnel; provide technical training and support.
• Document support resolutions, processes, and inventory.
• Collaborate with the technology department and district colleagues; meet schedules and timelines.
• Maintain records of work performed; work independently with little direction.
• Maintain regular attendance.

High-school graduate with college-level coursework in computer science or a related field. Preference for a four-year degree in computer science, business information systems, or a related field, plus at least three years of independent experience in installing, maintaining, and repairing computer hardware, software, and peripherals.

Valid California driver’s license.

Indoor work environment with high noise and distraction levels; occasional outdoor work and small-spaced areas such as ceilings for wiring; driving required.

Visual and verbal communication skills; ability to sit, stand, kneel, bend, walk, lift up to 50 pounds, climb stairs, use manual dexterity for calculator or keyboard, and perform repetitive arm and hand motions.

• Eric Fonseca, Information Systems Supervisor
• District Office, Union School District
• Email: fonsecae