Migration Operations Specialist

Primary

Skills:

Excel Data Mastery, Salesforce Administration, Zendesk Support Pro, Analytical Problem Solver, Process Execution Expert
Contract Type: W2 ONLY
Duration: 12+ months

Location:

San Jose, CA
Pay Range: $17-$19/hr on W2

Summary:
We are looking for a detail-oriented specialist to support the migration of partners to a new platform, ensuring smooth transitions and data integrity. This role involves executing high-volume migration tasks, resolving technical issues, and maintaining clear communication with partners. The specialist will manage data, track progress, and utilize ticketing systems to ensure efficient operations throughout the project.

• Execute repetitive, high-volume migration tasks with precision.
• Investigate and troubleshoot migration blockers to find root causes.
• Serve as the primary contact for partners during the migration process.
• Maintain accurate migration progress records in Salesforce and Excel.
• Manage migration inquiries and technical issues using Zendesk.

• Advanced Microsoft Excel and Salesforce proficiency.
• Experience with Zendesk or similar ticketing systems.
• Exceptional verbal and written communication skills.

Managed Service Provider (MSP) business model experience is preferred.

Role focused on driving operational excellence, ensuring accurate data management, and supporting marketing campaigns and executive programs.