Customer Success Specialist

Customer Success Specialist (AI / Network Platform)

Location: Remote (Prefer Hybrid – 2 days onsite)
Regions: East Coast, Midwest, and select West Coast
Openings: Multiple (Urgent Hiring)

We’re hiring Customer Success Specialists to drive onboarding, enablement, and adoption of a leading AI-powered platform for network and customer experience management
.

This role is ideal for individuals who are passionate about AI, technology, and continuous learning
, and are excited to help customers realize value while growing their expertise in this rapidly evolving space.

Onboarding & Enablement

• Guide customers through end-to-end onboarding, including account setup, integrations, data connections, and data collection/telemetry processes
• Deliver live demos, walkthroughs, and training sessions
• Help users navigate the platform and understand core capabilities

Platform Adoption

• Drive adoption of key features including asset visibility, security insights, and AI-driven capabilities
• Enable customers to leverage reporting, dashboards, and automation tools
• Support use cases related to infrastructure lifecycle, security, and telemetry-driven insights

Customer Engagement

• Manage a high-volume portfolio of customers
• Track onboarding progress, usage, and customer health
• Partner with internal teams (Sales, Support, Product) to improve outcomes and remove blockers

Required

• 3+ years in Customer Success, Technical Account Management, or similar customer-facing role
• Experience supporting or onboarding SaaS platforms
• Basic understanding of IT infrastructure (networking, assets, security concepts, and data/telemetry collection)
• Strong communication skills with ability to translate technical concepts into business value
• Ability to manage multiple customers in a fast-paced environment

Preferred

• Experience with networking, security, or enterprise infrastructure platforms
• Exposure to AI-powered tools or digital customer experience platforms
• Familiarity with telemetry, monitoring, or data-driven platforms
• Familiarity with customer success tools (CRM, case management, health scoring)
• Certifications such as Network+, CCNA, or ITIL are a plus
• Experience supporting a large portfolio of customers (scaled environment)

• Work with a cutting-edge AI-driven platform
• Grow your career in AI, automation, and customer experience innovation
• Gain hands‑on experience with data collection strategies and telemetry-driven insights
• High‑impact role supporting customer success at scale in a fast‑paced, collaborative environment

If you are passionate about influencing customers, eager to learn and grow, and excited about AI—while delivering an exceptional customer experience and working with data/telemetry-driven environments
, we want to hear from you.