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Support Manager - Escalations, Policies & Analytics
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-06-18
Listing for:
TikTok USDS Joint Venture
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading tech company located in San Jose, California, is seeking a Payment Customer Support Specialist to oversee support operations. The ideal candidate will have proven experience in customer support focused on payments or e-commerce, handling high volumes of tickets, and managing complex escalations. You will play a crucial role in defining policies and ensuring timely resolution for our buyers and merchants.
The position offers competitive compensation and essential benefits including medical, dental, and vision insurance, alongside various leave policies.
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