Associate Storage Engineer

Location

San Jose, California

• Provide maintenance support for Net App and Rubrik, and perform Rubrik and Pay Range installations
• Schedule service calls and coordinate the delivery of parts to meet customers’ SLAs
• Maintain Net App and Rubrik storage equipment
• Troubleshoot and follow product repair action plans (disk/controller swaps, etc.)
• Act as smart hands with direction from a support center
• Install an array of Pay Range devices in multiple locations locally
• Interact with IT customers, TSP technical team members, and external support organizations
• Impact extends to customer technical representatives, including systems administrators and technical managers
• Weekend and evening work required, as are occasional holidays

• Any IT or storage experience is welcome, but not a requirement
• Exposure to data center environments is preferred but not required
• A strong sense of urgency, time management, and customer-facing skills are required
• Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
• Good job stability must be reflected on resume
• Must be reliable, proactive, and possess the ability to take ownership of multiple engagements

• In this role, you will work with one other teammate
• Must have reliable transportation and a valid driver’s license
• Must be able to lift and install equipment (up to 75 pounds) into customer racks
• Fluent in English
• Pay: up to $30.00 per hour
• View our benefits information here:
• Candidates must be authorized to work in the United States

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.