Technology Support Specialist

Job no: 558402
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Join San Jose State University as our next Technology Support Specialist and drive the innovation behind our campus learning spaces! We are looking for a tech‑savvy professional with at least two years of AV installation, troubleshooting, and multi‑platform (Mac & Windows) experience to lead our classroom and event technology operations. In this role, you will do more than just maintain equipment;

you will design collaborative meeting ecosystems, supervise a student support team, manage cloud‑based monitoring networks, and coordinate vital vendor and security integrations. If you possess a sharp eye for advanced diagnostics, a commitment to exceptional customer service, and the ability to turn complex tech into seamless user experiences, apply today to elevate the digital infrastructure at SJSU!

• Provide advanced troubleshooting, repair, and preventive maintenance for complex AV systems.
• Perform scheduled preventive‑maintenance checks on all classroom AV equipment (e.g., projector lamp hours, lamp‑cooling fans, firmware updates, interface, cable) and loaner equipment, logging results in the ticketing system and ensuring compliance with safety and accessibility standards.
• Leverage advanced diagnostic tools, internal knowledge base systems, and script‑based templates to assess issue severity, prioritize remediation efforts, and execute on‑site or remote repairs. Provide strategic solutions for complex AV challenges while optimizing ticket resolution times.
• Conduct on‑the‑spot assistance and problem – resolution for faculty, staff or students on the use of AV and conference room systems.
• Support University, College and Department events (e.g., orientations, welcome events) by pre‑configuring laptops for loaning and providing on‑site technical staff during the event.
• Provide customer‑service support including scheduling of equipment loans, distribution of calibrated loaner units, and pre and post‑event equipment inspection and checkout.
• Develop and maintain comprehensive user documentation—step‑by‑step guides, videos, and FAQs.
• Assist in the training and supervision of student assistants who provide frontline support.
• AV Systems Design, Installation, and Maintenance
• Research, design, and prepare detailed specifications for a broad spectrum of AV and integrated‑technology systems.
• Assist the procurement office in selecting, ordering, and configuring equipment and software for campus‑wide use, project‑specific builds, and program‑level initiatives.
• Coordinate vendor relationships and supervise on‑site installation, integration, programming, and commissioning activities to guarantee seamless hand‑off to end‑users.
• Research, develop, maintain, and continuously improve AV systems for standardization of campus AV systems and for lifecycle refresh cycles.
• Work with IT network and server teams to provide or update services based upon developing and changing AV equipment needs.
• Adjust policies, procedures and configurations based upon input from the IT Security team.
• Work with College Support teams to streamline and improve services and capabilities.
• Design collaborative‑meeting ecosystems that integrate with video‑conferencing systems and AV hardware to meet academic needs.
• Practice high‑level spreadsheet hygiene to preserve formulas and structured data integrity.
• Maintain up‑to‑date documentation of room‑specific signal flow diagrams, cable labeling standards, and troubleshooting flowcharts.

• General knowledge of information technology systems, applications, networks, and technology support practices
• Strong knowledge of hardware, software, network connectivity, server administration, and system troubleshooting
• Understanding of basic network fundamentals, including TCP/IP, VLANs, firewalls, Power over Ethernet (PoE), and DHCP
• Knowledge of Windows and macOS operating systems and their integration with AV and enterprise technology environments
• Knowledge of analog and digital audio/video signal flow,…