IT Helpdesk Analyst San Jose, CA,

As an early moverin thein-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space. With an experienced team of aerospace, propulsion, and robotics engineers, Momentus has developed a cost-effective and energy-efficient in-space transport system.

Daring problems require daring solutions.

We boldly charge into uncharted territory knowing that no matter the outcome we willbenefitfrom the journey and move closer to our goals no matter what. Our teams know that working at Momentus means more than building innovative technology, it means creating entirely new markets in the space economy. We are level-headed, business-minded strategic thinkers intent on providing immediate value to our customers today while simultaneously preparing for the vast possibilities of the future.

If this sounds like you, we should talk.

Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third-party vendors to build, configure and manage corporate and operational mission IT infrastructure, generate process documentation to standardize operations, and work with our business unit customers with a continuous improvement mindset.

In doing so, you must think critically about how IT supports business operations, constantly striving to deliver a customer-focused service.

• Provide timely technical support for a variety of break-fix work in response to end-user requests via hands-on effort within our headquarters office or through telephone to our remote users
• Create,trackand escalse user work requests, thoroughly documenting issues and closing tickets within the automated work order ticketing system. Provide feedback to IT leadership periodically to ensure effective solutions are implemented
• Onboard new hires to Momentus and participate in the IT portion of the onboarding process
• Develop and implement documented processes in a planned and coordinated way in line with departmental procedures and industry standards.
• Handle and bring to closure escalated issuesidentifiedby business users and/or other IT staff. Determine whether issues can be worked internally or need to be referred to external vendor support
• Provide support for internal and external audit/assessor/penetration testers.
• Ensure that technology is used to automate and streamline processes and procedures whenever possible

• Ability to work independently in a fast-paced environment while managing multiple projects simultaneously
• Broad experience administering corporate IT environments locally and, in the cloud(Azure cloud infrastructure, Microsoft O365, SaaS applications)
• Foundational Network Skills that include cabling, racks, switching, firewalls, wireless and diagnostic tools
• General understanding of Government IT Security requirements (CMMC, NIST 800-171, Centers for Internet Security (CIS) etc.)
• Receive outline of work from management, thendetermineand apply the tools/resources necessary to achieve the department’s business objectives,project sand timelines
• Maintain professional work ethic, appearance, and communication style on the telephone, via email and in-person
• Demonstrate flexibility, troubleshooting skills, attention to detail, and ability to work in an interrupt-driven environment
• Exhibit punctuality and reliability on the job
• Excellent written and verbal technical communications skills

• Manufacturing, Electronic, or Aerospace industry background
• Prior startup experience
• Previous experience working on DoW and other USG development and deployment programs
• Ability to hold andmaintaina USG Security Clearance

• Bachelor's degree in information technology, Computer Science, Information Systems desired
• 5+ years increasingly responsible experience in a technical discipline, including a combination of hardware and software desktop support in a Microsoft Windows environment, IT infrastructure services,networking and cloud architecture

• Assigned schedule within core business hours,…