System Administrator III; Helpdesk

Adeia Inc. (Nasdaq: ADEA) is a technology company known for developing foundational innovations that enable next-generation solutions for the semiconductor and media industries. Adeia is headquartered in San Jose, CA, with approximately 150 employees, primarily in North America. Adeia invents, develops, and licenses fundamental innovations that shape the way millions of people explore and experience entertainment in an increasingly connected world.

From TVs to smartphones, and across all types of entertainment experiences, Adeia’s technologies allow users to manage content and connections in a way that is smart, immersive, and personal.

The System Administrator III is responsible for managing Adeia’s critical IT infrastructure, including SaaS platforms, networking, security tools, and endpoint management systems, while driving automation, compliance, and operational excellence. Serving as a senior escalation point for Help Desk support, this role provides advanced troubleshooting and mentorship to improve team efficiency. By collaborating with help desk support, project management, and application engineering teams, the System Administrator III ensures a secure, reliable, and scalable technology environment that safeguards business operations, maximizes technology investments, and supports long-term growth.

Manage day-to-day IT Infrastructure operations, change management processes, system documentation, and support for primary SaaS platforms, including:

• Identity & Access Management: Okta, Fast Pass and Automated Account Provisioning
• Collaboration & Productivity: Microsoft Office 365 and a limited Google Workplace environment
• Data & Storage: Box Document Sharing, Druva Backup, and NAS servers in lab environments
• Device Management: Intune, Jamf, and Log Me In  Resolve
• Security Platforms: Crowd Strike, Cloudflare WARP, Mimecast, and Know Be4
• Networking: Meraki switches, access points, and Cloud Radius
• Automation: Workato or other middleware for workflow automation

Act as an escalation point for Help Desk issues that cannot be resolved at Level 1(or)2:

• Provide senior-level troubleshooting and resolution support
• Train and mentor Help Desk staff to improve efficiency and response times

Deploy and manage monitoring and observability solutions (e.g., Datadog, Splunk) to ensure proactive system health management.

Ensure security and compliance through:

• Enforcement of IAM best practices and MFA
• Collaboration with SOC/SIEM teams for incident response
• Adherence to governance and regulatory standards (SOC2, ISO 27001, GDPR)
• Lead root cause analysis for critical incidents, defining preventative and corrective actions
• Provide mentorship and knowledge sharing to junior administrators, fostering team growth and technical development
• Collaborate with security, cloud, and application engineering teams to align IT services with business priorities
• Take initiative in planning and executing IT projects, ensuring deadlines and quality standards are consistently met
• Respond quickly to changing business needs and evolving technology environments, troubleshoot problems promptly, and implement lasting solutions
• Work with teams and stakeholders while guiding Help Desk and junior admins to keep IT services reliable and aligned with business goals

• Bachelor’s degree in computer science / information systems or equivalent experience
• 10+ years of experience in system administration with hybrid infrastructure exposure.
• Proficiency in Windows/Mac administration, virtualization platforms, and storage systems.
• Proven expertise managing core SaaS platforms
  , including identity & access (Okta, Fast Pass), collaboration (Office 365, Google Workplace), storage/backup (Box, Druva, NAS), device management (Intune, Jamf, Log Me In ), and security tools (Crowd Strike, Mimecast, Cloudflare WARP, KnowBe4).
• Strong skills in networking (Meraki, Cloud Radius), print management (Papercut), and vendor/SaaS partner management
  .
• Experience with workflow automation (Workato or similar), scripting (Power Shell, Bash, Python), and system monitoring (Datadog, Splunk).
• Solid understanding of IT security, IAM, and…