Sr Content Designer, Onboarding and Banking

Sr Content Designer, Onboarding and Open Banking

Pay Pal

Full-time | San Jose

Pay Pal’s content designers work side by side with UX Designers, Product Owners, Engineering and Researchers to create customer experiences that empower people and businesses worldwide. We’re looking for a Senior Content Designer to write empathetic and inclusive content that makes complex financial problems easy for our customers. This role works directly with product partners to define project requirements, create robust content strategies, and craft content that builds trust in our brand.

• Perform work assignments using specialized content design knowledge and business expertise.
• Lead projects and/or programs within the content design family with moderate scope impacting function or sub‑function.
• Analyze, evaluate, and make decisions within general parameters under broad supervision.
• Act as a subject‑matter resource for entry level and developing colleagues.

• 3+ years relevant experience and a Bachelor’s degree or equivalent combination of education and experience.

• Plan and write UX content for web and app experiences across all touchpoints including navigation, UI copy, emails, push, and in‑app notifications.
• Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
• Partner with product designers on UI flows, layouts, hierarchy, and interactions.
• Gather and apply data‑driven insights about customer needs and pain points to identify, propose, and craft user‑centered design solutions.
• Use data and research to evaluate solution impact and advocate for continuous improvement.

• 5+ years relevant work experience writing and designing for digital products.
• Experience navigating complex technologies, sensitive data, or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology.
• Experience with content standards, style and terminology guidelines.
• Familiarity with localization and accessibility best practices.
• Working knowledge of Figma or similar design tools.
• Experience or interest in designing with and for generative AI/LLM‑based systems.
• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field.

• Austin, Texas: $89,000 – $127,600 annually
• San Jose, California: $98,000 – $140,250 annually

Pay Pal offers a flexible work environment, employee share options, health and life insurance, and other benefits. For details, visit the Pay Pal benefits page.

Pay Pal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law. Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.