OSC Technician, Network; Swing

Description

At Core Site, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA.

As a member of Core Site’s Operations Support Center (OSC) team, reporting to the OSC Network Manager, the OSC Network Technician will be responsible for a variety of IP and Telecom Engineering support, performing network related troubleshooting and configuration. Duties include management of network and facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety of systems and devices on various platforms.

The role will be able to manage small projects independently.

Shift: 6:30pm – 3am EST Sunday – Thursday

• Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required
• Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
• Day-to-day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
• 1st and 2nd level technical support on all Ethernet connectivity (Intra-site & Inter-site)
• 2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
• Continuous improvement of overall network to strengthen network reliability and scalability
• Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
• Manage IPAM Database
• Participate in the documentation of network configurations, procedures and troubleshooting steps
• Review/implement maintenance requests and analyze for risk to customers from a global perspective – ensure adherence to listed protocols in the SOP for maintenance and notifications. Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
• Responsible for monitoring Core Site’s Data Center network equipment, critical systems and infrastructure. Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required
• Provide dedicated alarm monitoring for specific maintenance events as they occur, working directly with the local field operations team during maintenance to ensure the MOP is adhered to and uptime is maximized
• Provide Tier 2 troubleshooting input during an event related to the power and cooling plant
• Manage facilitation of a high severity incident bridge – determine appropriate resources to engage and notify to join the bridge. Provide OSC incident notifications to the appropriate groups impacted. Deliver internal incident broadcast to Senior Management. Maintain incident records during an event
• Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate
• Provide day‑to‑day customer support as needed while on shift
• Provide day‑to‑day support and training to Core Site team members related to the network
• Perform other duties as specified in the Standard Operating Procedures and/or as directed by Core Site Management
• Travel to other Core Site data center for onsite support and/or maintenance
• Promote and demonstrate the behaviors consistent with Core Site’s culture and values
• Other projects and duties as assigned

• A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed
• Familiar with Computerized Maintenance Management Systems
• Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration
• Good knowledge of network tools such as ping, trace route, telnet, nslookup, iPerf3, etc.
• Good…