SMB Solutions and Adoption Program Manager

SMB Solutions and Adoption Program Manager

Google

Locations:
San Francisco, CA;
Atlanta, GA;
Austin, TX;
Mountain View, CA;
New York, NY;
San Jose, CA

As the SMB Adoption and Solutions Program Manager, you will be at the critical intersection of Go‑To‑Market (GTM) strategy, scaled sales operations, and technical product execution. You will serve as a business program manager with a heavy technical edge, acting as a solution architect at scale, to design and build automated tools, pre‑validated policy templates, and technical multipliers that shield our sales teams from low‑complexity technical noise while accelerating paid customer usage and daily active adoption.

• Partner with internal and vendor sales teams to act as the technical closer for high‑velocity deals, unblocking technical objections from client stack architects.
• Architect, develop, and maintain a library of pre‑validated JSON and policy templates that automate complex technical deployments for non‑technical administrators.
• Function as the SMB Laboratory, productizing complex technical standards into turnkey partner kits to reduce time‑to‑market.
• Implement structured telemetry and data processes to turn the SMB segment into real‑time feedback; run deep technical friction audits to synthesize why onboarding stalls, and deliver friction reports to Product and Engineering.
• Translate complex technical documentation and whitepapers into field‑ready enablement assets, including short how‑to‑execution videos, diagnostic scripts, and technical kill sheets tailored for scaled sales motions.

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in program or project management in an enterprise, cloud, or technology environment.
• Experience working with executive‑level clients or stakeholders.
• Experience collaborating cross‑functionally with technical sales, customer engineering (CE), or product management organizations to deploy business‑critical initiatives.
• Experience building or configuring lightweight tools, scripts, JSON policies, or technical automation workflows to simplify customer or internal processes.

• Experience leveraging AI‑native frameworks (e.g., Vertex AI, Gemini) to build diagnostic scripts, security health checks, or automated client assessments.
• Background as a customer engineer, solutions architect, technical account manager, or technical partner specialist.
• Track record of transforming unstructured product logs into automated dashboards, conducting technical audits to isolate trial drop‑offs, and translating data into executive business metrics.
• Technical fluency in Cloud Identity, Zero‑Trust security, DLP, or API‑driven directory management.
• Ability to map end‑to‑end customer onboarding journeys and create productized field assets that compress business cycles and drive monthly active usage.

Individual pay is determined by job‑related skills, experience, and relevant education or training. US compensation ranges from $111,000 to $160,000 (USD) with a 15% bonus target, equity, and benefits.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve and providing equal employment opportunity regardless of protected characteristics. See also Google’s EEO Policy, “Know Your Rights:
Workplace Discrimination Is Illegal,” “Belonging at Google,” and “How We Hire.”

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Current or past grants do not confer an acquired right.