Analyst, IT Infrastructure

Analyst, IT Infrastructure

Location: San Jose, CA, US

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.

Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

• Provide technical support and perform maintenance
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services

• Strong customer service orientation, providing technical support to senior leadership
• Good analytical, troubleshooting and problem solving skills
• Highly proficient in laptop imaging, device management, and providing break‑fix support
• Good communication (both oral and written) and documentation skills
• In‑depth knowledge of the Windows OS (server and client) and the desktop operating environment;
  Linux and other mainstream OS knowledge will be helpful
• Fundamental knowledge of networking concepts combined with a proven capability in diagnosing and resolving network connectivity issues
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Good knowledge of end‑point security management tools and processes

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

1 to 3 years of related experience

Preferred Experience:

Familiarity with a wide range of security and management tools, including endpoint protection platforms like Crowd Strike and Threat Locker, encryption and patching systems such as Big Fix and Bit Locker, and IT Service Management (ITSM) systems like Service Now.

Bachelor's Degree or consideration of an equivalent combination of education and experience.

• Certifications:
  
  CompTIA A+ is required;
  CompTIA Security+ and Network+ are preferred.

Educational Requirements may vary by Geography.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Nearest Major Market:
San Jose
Nearest Secondary Market:
Palo Alto
Job Segment:
Cloud, Facilities, Supply Chain, Testing, Linux, Technology, Operations

This location is a US ITAR facility and these positions will involve the release of export controlled goods either directly to employees or through the employee's movement within the facility. As such, Celestica will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed.