LLM Evaluation Product Operations Specialist

Responsibilities

• Own the end‑to‑end design and implementation of the AI chatbot experience evaluation framework within Tako; support ongoing product iteration and optimization.
• Leverage user research and data analysis to uncover user needs; define the ideal experience quality standard for the product and drive improvements in model capability and user satisfaction.
• Collaborate with strategy and algorithm teams to build a scenario‑based evaluation metrics system for Tako; deliver analytical insights and recommendations to improve and retain search users.
• Partner with international delivery teams to drive the execution of evaluation programs; leverage automated evaluation methods to ensure projects are delivered on time and to quality standards.

• Bachelor's degree or above.
• Strong written communication skills and the ability to think abstractly; capable of clearly defining diverse user scenarios and articulating experience quality standards.
• Highly detail‑oriented and well‑organized; strong logical thinking with a solid data mindset.
• Excellent communicator and collaborative team player.

• Prior experience in LLM evaluation or user‑facing product roles.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

The base salary range for this position in the selected city is $93,600 - $220,400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.