Barback, IT​/Tech

We are seeking a knowledgeable, customer-focused Remote Technical Support Representative to assist clients with technical issues and product-related inquiries. In this role, you will diagnose problems, provide step-by-step solutions, and ensure a smooth and positive support experience. The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work independently in a remote environment.

• Provide technical support to customers via phone, email, chat, or remote‑access tools.
• Troubleshoot software, hardware, and network‑related issues.
• Walk customers through solutions, updates, installations, and system configurations.
• Document all customer interactions, issues, and resolutions in the ticketing system.
• Escalate complex cases to advanced technical teams when necessary.
• Follow up on unresolved issues to ensure customer satisfaction.
• Maintain an up‑to‑date understanding of company products, services, and support procedures.
• Assist with onboarding and training new customers or team members when needed.

• Previous experience in technical support, IT helpdesk, or a similar role.
• Strong understanding of computer systems, operating systems, mobile devices, and basic networking.
• Experience with troubleshooting tools, remote support platforms, and CRM/ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Excellent communication, problem‑solving, and analytical skills.
• Ability to work independently and manage multiple support requests.
• Reliable high‑speed internet and a quiet remote workspace.
• Associate’s or bachelor’s degree in IT, Computer Science, or related field is a plus.