Jr. Help Desk Specialist

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This range is provided by Trackonomy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $90,000.00/yr

We are seeking a detail-oriented and proactive IT Help Desk Specialist to provide technical support to users, ensuring smooth and efficient operations across systems and networks. The ideal candidate is bilingual (English–Spanish), customer-focused, and capable of troubleshooting a wide range of hardware and software issues.

• Provide first and second-level technical support to end users via phone, chat, or in person.
• Troubleshoot and resolve issues related to Windows and Mac OS systems.
• Support and maintain Windows Server environments.
• Monitor, diagnose, and escalade issues related to Cisco networks and devices.
• Manage and document incidents using a ticketing system (e.g., Jira, Service Now, Zendesk).
• Collaborate with other IT teams to ensure timely resolution of technical problems.
• Maintain accurate records of configurations, procedures, and solutions.

• 2+ years of experience in user support or help desk roles.
• Solid understanding of Cisco network devices (routers, switches, firewalls).
• Strong knowledge of Windows and Mac OS operating systems.
• Experience with Windows Server administration and support.
• Proficiency in ticketing systems and IT documentation.
• Bilingual:
  English and Spanish (required).
• Excellent communication and problem-solving skills.

• CompTIA A+, Network+, or equivalent certification.
• Experience working in fast-paced, multilingual environments.

Entry level

Full-time

Information Technology

Appliances, Electrical, and Electronics Manufacturing

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