Morpheus Solution Specialist Job San Jose area,California USA,IT/Tech

Morpheus Solution Specialist

Position Type:
Hybrid – expected 2 days per week onsite.

Responsibilities

Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
Drive timely resolution of support cases in alignment with SLAs.
Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
Document solutions, FAQs, and best practices to improve internal knowledge bases.
Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
Handle standard break/fix tickets and routine troubleshooting.
Perform environment checks, configuration assistance, and log analysis.
Escalate complex issues to Specialists/Experts with proper investigation.
Maintain accurate case documentation and customer communication.

Qualifications

1–3 years of experience in technical support or infrastructure operations.
Basic understanding of virtualization technologies (VMware, Hyper‑V, KVM).
Familiarity with Linux and Windows environments and troubleshooting tools.
Good analytical and communication skills.
Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
Experience with hybrid cloud environments (Azure, AWS, GCP).
Understanding of API integrations, automation workflows, or infrastructure‑as‑code tools.
Ability to work in fast‑paced environments with global customers.

Additional Skills

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
Dev Ops
Distributed Computing
Microservices Fluency
Full Stack Development
Security‑First Mindset
User Experience (UX)

Benefits

We provide comprehensive benefits that support physical, financial, and emotional wellbeing.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.

Hewlett Packard Enterprise is an EEO Protected Veteran/ Individual with Disabilities.

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