IT Support Specialist; Level 2

San Jose, United States | Posted on 06/26/2026

• Industry Nonprofit Charitable Organizations
• City San Jose
• State/Province California
• Country United States

POSITION

SUMMARY:

The ITSupport Specialist provides intermediate-level technical management andendpoint security across the digital and physical campus environments of Redemption Church. This role serves as a primary administrator for cloudinfrastructure, end-user devices, and remote monitoring networks. The ideal candidate ensures high-availability operations for administrative staff andflawless technical execution during live Sunday and mid-week ministry services.

KEY RESPONSIBILITIES:

Cloud& Infrastructure Administration

· Microsoft 365 Administration:

Manage the corporate Microsoft 365 tenant, including user provisioning,Exchange Online, SharePoint permissions, shared mailboxes, and security/distribution groups.

· Device Management:
Configure,push profiles to, and maintain church-issued laptops, mobile assets, and campusinformational kiosks using Microsoft Intune.

· Remote Monitoring &Management (RMM):
Oversee automated patching scripts, hardware tracking,software deployments, and remote triage pipelines using Connect Wise.

· Endpoint Protection:
Manage enterprise endpoint security agents, device firewall policies, and malwareremediation protocols using Sentinel One and Microsoft Defender to safeguardstaff data and financial/tithe-tracking networks.

Media& Audio-Visual (AV) Technical Support

· Production Environment Triage:

Support the Media team in troubleshooting sanctuary AV components, hardwarematrices, stage digital snakes, and network-based media systems when productionissues arise.

· Livestream & Media Systems:

Provide technical backup support to maintain operational reliability for hardware/software video switchers, multi-camera feeds, and data streams pushingto church online streaming channels.

· Presentation Software Management:
Update, optimize, and troubleshoot media servers, digital signagenetworks, and Pro Presenter environments.

· Networked AV Maintenance:

Troubleshoot IP-based audio/video distribution, including Dante audio networks,NDI video paths, and dedicated media switch configurations.

Staff Support & Operations

· Service Desk Response:
Resolveescalated internal Tier 1 and Tier 2 system issues reported by staff orministry leaders at the San Jose campus.

· On-Call Weekend Rotations:

Provide proactive technical readiness assessments and rapid deploymenttroubleshooting during live rehearsals, Sunday services, and specialized churchevents.

· Documentation:
Author standard operating procedures (SOPs) for basic AV start-up, volunteer tech checklists,and system configurations.

· Provide technical mentorship to Level 1 technicians, tech interns, and media ministry volunteers.

REQUIRED QUALIFICATIONS

Education& Experience

· Associate’s degree or higher in Information Technology, Network Engineering, Media Production, or equivalent practical experience.

· 4+ years of hands-on experience in a corporate IT setting, Managed Service Provider (MSP), or largehouse-of-worship IT and production ecosystem.

Technical Skills

· Proven proficiency with the Microsoft 365 Admin Center, Microsoft Intune, and RMM architectures.

· Hands-on administrationexperience managing security policies within Sentinel One and Microsoft Defender.

· Intermediate diagnosticunderstanding of audio-visual hardware routing, digital audio consoles, andlive broadcast protocols.

Soft Skills

· Composure and agility underhigh-pressure, live-production constraints, with the ability to quickly patchor work around critical system failures.

· Excellent interpersonal and relationship-management skills, tailored for a diverse environment of creativedirectors, pastoral staff, and volunteers.

· Clear written and verbal communication; able to translate technical issues for non-technical staff.

· Alignment with the mission andvalues of Redemption Church; treats staff, donor, and ministry data with discretion and respect.

Preferred(Nice-to-Have)

· CompTIA Network+ and/or Security+.

WORK ENVIRONMENT & PHYSICAL DEMANDS

· On-siterole combining office/desk work with desktop support visits across campus.

· Must be able to lift up to 40pounds unassisted (e.g., stage monitors, network switch arrays, desktophardware).

· Comfort working in tight spaces, such as inside media racks, network closets, or behind stage setdesigns.

· Flexible schedule required,including mandatory presence during Sunday worship services and designatedministry special events.

• Accrued Vacation, front-loaded Sick pay,
• Retirement Plan Options
• Staff Appreciation Days with pay as provided by Leadership
• Flex Days as provided by Leadership/ Supervisor