Sr. Technical Trainer

Sr. Technical Trainer

Date:
May 30, 2026

Location:

San Jose, California, United States

Company:
Super Micro Computer

About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

We are seeking a highly skilled and knowledgeable Sr. Trainer specializing in Supermicro products and services. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs focused on servicing and maintaining Supermicro's cutting-edge technology products. This role involves a deep understanding of our product technology principles, including servers, networking, GPU, and storage, to ensure high-quality training for service excellence.

• Training Program Development:
  Design and develop engaging training materials and courses that cover servicing Supermicro products, including theoretical knowledge and practical skills
• Delivery of Training:
  Conduct effective training sessions, workshops, and seminars for various audiences, including internal teams, partners, and customers, focusing on the servicing and maintenance of Supermicro products
• Certification Programs:
  Help to create Supermicro's Global Service Education and Certification Program, ensuring it meets industry standards and the needs of our partners and customers
• Collaboration:
  
  Work closely with the Service Team, Product Managers, and other teams to continuously update and enhance training content based on new product developments and technology advancements
• Technical Support and Updates:
  Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies
• Stakeholder Engagement:
  Build and maintain strong relationships with internal and external stakeholders to support the education and certification programs, driving continuous improvement and project delivery

Bachelor's Degree in Training and Development, Engineering, or related field, or equivalent work experience

8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments

In-depth knowledge of x86 server platforms and the ability to understand complex technical problems

Proficient in Linux, including basic to advanced command-line operations

Experience with scripting languages (Bash, Perl, Python) with the ability to train and mentor others on scripting best practices

Strong working knowledge of server infrastructure, with familiarity in the latest server technologies and components

Versed in commonly used operating systems and platforms including VMware, Windows, and storage components

Hands-on experience with clustering, RAID controllers, networking switches, L2/L3 routing, and SFPs

Experience installing and configuring AMD and/or Nvidia GPU drivers; enterprise GPU experience a plus

Ability to navigate and manage infrastructure packages, including sourcing and installing software through vendor and community repositories

Comfortable working with a wide range of server hardware components and diagnostic/management tools

Knowledge of liquid cooling systems and implementation is a plus

Experience with e-learning delivery methods, including webinars, distance learning, and virtual training

Excellent verbal and written communication skills in English. Bilingual abilities are a plus

Familiarity with Learning Management Systems (LMS) and adult learning principles

Certifications in CCNA, MCSE, Linux Administrator, VMware, or similar are highly desirable

Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences effectively

Ability to work independently and collaboratively in a fast-paced environment

Strong attention to detail and organizational skills

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range $125,000 - $130,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other…