ServiceNow HRSD Product Analyst
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-07-01
Listing for:
Ursus, Inc.
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems/ Tech Analyst, Systems Analyst
Job Description & How to Apply Below
Service Now HRSD Product Analyst
LOCATION:
REMOTE / San Jose, CA (Hybrid; 2 days in office/week)
PAY RANGE: $67 - $77/hr.
DURATION: 5+ Months
TOP 3 SKILLS:
- 4+ years of Product/Business Analysis experience with 2+ years in Service Now HRSD, including strong HRSD architecture knowledge and hands-on configuration experience.
- Service Now System Admin certification required, with experience writing precise requirements, epics, user stories, and acceptance criteria.
- Experience using Jira and supporting HRSD processes, including testing, UAT, routing models, reporting, and integrations.
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.
Job Summary:
As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in Service Now, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
What You ll Do:
- Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
- Co-author PRDs, epics, and user stories with acceptance criteria.
- Design per-COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
- Build routing models: AWA queues, skills, schedules, capacity; remove double-routing; define exception/overflow logic.
- Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
- Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source-of-truth, error handling, observability.
- Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
- Support reporting and dashboard creation and maintenance.
- Support UAT and hypercare.
- Operate in CI/CD: update set/source control hygiene.
- Maintain RAID/logs.
- Business stakeholder management and communications for RTB and project requirements.
- Rationalizing business requirements and translating them into technical requirements.
- Service Now System Admin certification (must)
- HRSD Implementation certification (preferred)
- Hands-on experience in HRSD configurations (must)
- 4+ years Product/Business Analysis with 2+ in Service Now HRSD
- Strong HRSD architecture knowledge and hands-on experience
- Ability to write precise requirements, epics, stories, and acceptance criteria
- Experience using Jira
IND
123
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×