Department Information Technology Manager Job San Jose area,California USA,IT/Tech

The City’s IT Department is a fast paced, supportive environment where collegiality, professionalism, and teamwork are valued. The IT Department places importance on strong interdepartmental relationships and encourages a team-oriented environment. The City is looking for a candidate with an enthusiastic, results-oriented leader and manager. The IT Manager will be a mentor and coach who takes an active role in managing team assignments and projects, helping staff grow and develop.

Technology

Portfolio

Permitting and Compliance (Granicus AMANDA)
Public Portal ((Use the "Apply for this Job" box below).)
Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power BI)
Electronic Plan Review
Geographic Information System Mapping (GIS) Viewer
Digital Inspections
Resource Planning & Scheduling (custom inspection scheduling and assignment)
Document Scanning & Conversion (Panagon Capture, Quick Stroke, and custom scanning and indexing application)
Collaboration Tools (Microsoft Office 365)
Enterprise Content Management (Microsoft SharePoint)

The IT Manager reports directly to the Deputy Director and provides leadership and direction to highly technical employees in the IT Department. Leadership focuses on supporting the Planning, Building, and Code Enforcement business partners, and the City’s permitting systems and related infrastructure.

Experience and Qualifications

Directed day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary. Experience managing projects across sectional or departmental lines; make decisions on priorities, make compromises and build consensus among stakeholders with conflicting needs.

Experience managing enterprise and departmental projects, major and minor system upgrades, infrastructure refresh; plan, lead staff and manage all phases of implementation including gathering requirements, project scoping, planning resource, budget, and timeline.

Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans.

Prepared and administered an annual budget including the monitoring of expenditures, charge back structure, negotiating and managing contracts.

Developed and updated an information systems Master Plan and operational roadmap. This includes the implementation of the plan, change management, and departmental/enterprise communication across all levels, and business partners.

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