Assistant Chief Information Officer; Assistant Director - Information Technology Department

The Opportunity

At the center of one of the most dynamic technology ecosystems in the world, the City of San José offers a rare opportunity for a forward‑thinking technology executive to shape the future of public service delivery  the Assistant Chief Information Officer, you will help lead a nationally recognized municipal IT organization that is redefining how local government leverages innovation, data, and emerging technologies – including artificial intelligence – to better serve a diverse and rapidly evolving community.

This role sits at the intersection of strategy, operations, and impact, partnering closely with executive leadership to modernize systems, strengthen cybersecurity, and build a culture of collaboration and continuous improvement across the enterprise.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD advances this mission by delivering reliable business and infrastructure systems, strengthening cybersecurity resilience, enabling data management and business intelligence, promoting responsible use of Artificial Intelligence (AI), and supporting productivity and collaboration solutions. ITD operates four primary service portfolios:

The Assistant Chief Information Officer (ACIO) is the second highest technology leadership position for the City’s ITD organization. The ACIO partners with the Chief Information Officer (CIO) to lead and sustain an exceptional innovation and technology team, enabling the City to provide superior municipal services through advanced solutions and processes. The ACIO is responsible for the Business Solutions, Data & Business Intelligence functions and the Customer Contact Center – a total staff size of 51.

• Education: Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Information Systems Management, Business Administration, Public Administration, or a related field is required. A Master’s degree in a relevant discipline is preferred.
• Experience: Seven years of progressive, senior‑level experience in information technology, business management and/or administration, or operations with demonstrated growth in scope, responsibility, and organizational impact; including at least three years of direct supervisory and managerial experience leading multi‑disciplinary technology teams, including hiring, performance management, professional development, and labor relations in a complex organizational environment.
• Certifications: Advanced professional certifications such as PMP, ITIL, CISSP, CISM or equivalent are preferred.

• A seasoned executive with a solid track record in staff development, mentorship, solving business challenges, project and program management, innovative solutions, service delivery excellence, and succession planning.
• Exceptional communication and interpersonal skills that forge genuine, lasting working relationships with staff, executive leadership, elected officials, and other key stakeholders.
• A strategic leader with political awareness, professionalism, and the ability to navigate complex organizational dynamics while keeping focus on outcomes that matter to the community.
• Ability to build cross‑departmental partnerships and drive trust and collaborations across the organization.
• Experience creating process improvements,…