Zuora Revenue Consultant

Zuora Revenue Consultant Key Responsibilities

• Customer Support:
  Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
• Troubleshooting & Resolution:
  Diagnose, reproduce, and resolve technical issues within Zuora Revenue and Payments.
• Technical Expertise:
  Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
• Workflow & API Management:
  Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, Net Suite).
• Collaboration:
  
  Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
• Documentation:
  Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.

• Experience:
  
  2–5+ years in application support, technical consulting, or SaaS implementation.
• Technical
  
  Skills:
  
  Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding of data/object models.
• Knowledge of revenue recognition, invoice cycles, and accounting (AR/GL).
• Platform Knowledge:
  Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Soft Skills:
  
  Excellent written/spoken English, analytical problem‑solving abilities, and the capacity to work under pressure.
• Education:
  
  Bachelor’s degree in Computer Science, Engineering, or related technical field.