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ServiceNow TPM Marketing
Job in
San Jose, Santa Clara County, California, 95112, USA
Listed on 2026-07-01
Listing for:
Jade Global
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Service Now TPM for Marketing - US1
Role Overview:
We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.
Key Responsibilities:
- Platform Solutioning & Support:
- Perform L1 and L2 solutioning on the Service Now platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
- Requirements & Story Management:
- Break down PRDs into detailed user stories.
- Manage backlog, maintain story hygiene, and ensure stories are test-ready.
- Track delivery status and follow up with engineers to ensure on-time execution.
- Execution & Delivery Support:
- Drive UAT testing, validate outcomes, and close development tasks.
- Provide structured reporting on progress, risks, and blockers.
- Hypercare & Incident Management:
- Support post-go-live stabilization during the hypercare period.
- Triage incidents, track resolution, and report on hypercare performance.
- Collaboration with Core TPM:
- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
- Ensure smooth handoffs and visibility across all levels of product management.
- Hands-on knowledge of the Service Now platform with ability to solution requirements.
- Experience translating business requirements / PRDs into detailed user stories.
- Strong backlog management, story hygiene, and execution-tracking skills.
- Familiarity with Agile delivery tools (e.g., Service Now Agile, Jira).
- Strong communication and reporting skills, with ability to simplify complex topics.
- Exposure to hypercare, incident triage, and post-go-live support.
- 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
- Experience with Customer Success, CSP, or related Service Now modules.
- Ability to operate in fast-paced, cross-functional environments with global teams.
Required
Skills & Experience:
Preferred Qualifications:
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