Client Delivery Director

Client Delivery Manager (CDM)1

Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success.

As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality. The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.

• Client Engagement & Satisfaction
• Delivery Management
• Governance & Reporting
• Collaboration & Leadership

• Bachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred.
• 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role.
• Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, Service Now, Workday, Boomi).
• Proven track record in delivering projects with distributed teams (onsite-offshore).
• Excellent communication, stakeholder management, and executive presence.
• Experience with tools such as Jira, Service Now, MS Project, Power BI, or similar reporting platforms.

• Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries.
• Experience with Agile/Dev Ops models and AI-led delivery acceleration.
• Certifications:
  
  PMP, ITIL, Scrum Master, or equivalent preferred.

• Award-winning enterprise partner (Oracle, Salesforce, Service Now, Boomi, and more)
• Diverse global culture with over 2,000 employees
• High-growth environment with opportunities for innovation and leadership
• Hybrid work flexibility and inclusive leadership culture

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.