IT Help Desk Support - Level 2; MSP

Summary

Our client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level IITechnician
. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory.
• Designing and maintaining Local Area Networks.
• Implementing and monitoring network security.
• Optimizing and maintaining network software and hardware.
• Building and deploying file servers and cloud computing solutions.
• Configuring and deploying VOIP solutions.
• Performing network infrastructure troubleshooting.
• Manage Microsoft Exchange Server.
• Telephone solutions.
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding.

• Having worked in a Managed Service Provider (MSP) environment would be a major plus!
• Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
• Three years of experience in a client-facing environment such as sales engineering.
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
• Possesses strong organizational and time-management skills.
• Experience writing proposals for and implementation of technical solutions to fulfill business needs.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• Strong understanding of technology and business productivity systems.
• Experience with RMM (remote monitoring and management) tool a plus.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
• Sales training experience is a plus.
• Having worked in an MSP environment is a major plus.

• CompTIA Net+ and/or CompTIA Security+.
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
• CCNA or CCIE-Cisco certifications a real plus.

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Employment Type:

Full time

Location:

San Jose, CA